FAQs
When your order has shipped, you will receive an email notification from us
Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at ukoffice@ckdcent.com with your name and order number, and we will look into it for you.
The delivery time for your order is 3 to 5 working days. This is the time it takes for your package to be delivered to you after it has been shipped.
All gift orders require a signature upon delivery to ensure their secure arrival. A delivery will usually occur between 8 am -5.30 pm for residential delivery addresses and 9 am-5.30 pm for business addresses. Monday to Saturday. If it is not possible to accept and sign for the delivery at the address then a calling card will be left at the address advising of an attempted delivery and include a telephone number for you to call to arrange a redelivery or for collection at your local Royal Mail for redelivery.
Should an item be returned because of a failed collection we cannot be held responsible. No refund is possible due to the unknown holding conditions & temperatures that may possibly affect the quality of the chocolate.
We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the address you provided is incorrect or incomplete. If you are not sure of the address you should check it. In the event that you select a business address, Ant N Chid shall be deemed to have successfully delivered to its intended recipient by delivering it to the reception area at the business address and receiving a signed receipt of delivery from a duly authorised representative at that address.
We regret that we are unable to accept gift orders for delivery to an address containing a PO Box number, or from persons placing a gift order whose own address contains a PO Box number.
If you are unsure of the above information and require guidance, simply email us: ukoffice@ckdcent.com
Yes, we can kindly pop over the message to us with your order number at ukoffice@ckdcent.com and we will get back to you
If this is something you’re interested in, just click on the hamper you want and select the ‘Add a Gift Card’ option at the checkout with a message of your choice.
Yes we do, kindly pop over a message to us at ukoffice@ckdcent.com and we will get back to you
Absolutely. We have taken every precaution to make your transactions secure.
Your credit card information is encrypted which means that ONLY the receiver of the information (i.e. Ant N Chid.) can read this information. To do this we use the industry-standard Secure Socket Layer (SSL) 128-bit encryption technology (when in use you will see the padlock at the bottom of the browser) which is the recognised standard for secure transactions.
Should you have any queries relating to either privacy or security you can email us at ukoffice@ckdcent.com or visit our Privacy Policy page.
At Ant and Chid we accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- Maestro
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
If there are any problems with your order, please do not hesitate to ‘contact us’ using the form there and we will do our best to assist you.
Orders can be cancelled up to 24 hours before despatch. Simply log on to your ‘Account’ with us, head on over to ‘My Orders’ and click ‘Cancel Order’. If for any reason you didn’t cancel your order within 24 hours of despatch, you’ll have to wait for it to arrive and return on your own behalf. Please note: Orders have to be in their original packaging, or they will not be accepted. Please contact us if you need further assistance at ukoffice@ckdcent.com
We offer a next working day service to UK mainland on orders placed Monday and Friday before 16:00 (GMT) throughout the year
